Refund Policy

This policy explains when and how you can cancel a booking and receive a refund for inspections booked through AAPPI. It sits alongside our Terms of Service and does not limit any rights you have under the Australian Consumer Law.

You can cancel from your account or by contacting support:

• More than 24 hours before the scheduled inspection — full refund.
• Within 24 hours of the scheduled inspection — a cancellation fee of up to 50% may apply, to compensate the workshop for the held time slot.
• After the inspection has started or been completed — the booking is non-refundable, as the service has been delivered.

If the vehicle is not made available at the agreed time and place, or the inspector cannot get access to it, the booking is treated as a late cancellation and the cancellation fee in section 2 may apply. Please make sure the seller and vehicle are available for the booked slot.

If a workshop cannot perform your inspection, we will either rebook it with another suitable workshop at no extra cost to you, or refund you in full — your choice.

The inspection report is an opinion based on a point-in-time assessment; it is not a warranty that a vehicle is fault-free. However, if the service was not delivered with due care and skill — for example, a section of the agreed inspection was missed — contact us. Consistent with the Australian Consumer Law, we will work with you and the workshop on a remedy, which may include a re-inspection or a partial or full refund.

Email support@aappi.com.au with your booking reference and a short description. We aim to respond within 2 business days.

Approved refunds are returned to your original payment method. Once processed, funds typically appear within 5–10 business days, depending on your bank or card provider.

Questions about this policy? Email support@aappi.com.au.